The fastest way to reach WithoutWith is by email:
contact@withoutwith.com
What to write to us about
- Corrections — if you believe an article contains an error, tell us the page and the problem. Correction reports go to the front of the queue.
- Guide requests — a product type plus the ingredient rule you care about ("conditioner without silicones") is exactly the format our publishing queue uses.
- Ingredient questions — suggest the next explainer. We cannot answer personal medical questions; for those, please see your doctor or dermatologist.
- Business enquiries — advertising and partnership questions are welcome, but please note our editorial policy: coverage on this site is never for sale.
We read everything and reply to most messages within a few business days. WithoutWith is published from Australia (AEST/ACST); replies may arrive outside your business hours.
Corrections: what happens after you write
Correction reports are checked against the article's cited sources first, not against our pride. If you are right, the article is fixed, its "Last updated" date moves, and — where the error was significant — a dated correction note is added at the foot of the article, as described in our editorial policy. You will get a reply telling you what was changed. If we believe the article is accurate as written, you will get a reply explaining why, with the source we are relying on, so the disagreement is at least a documented one.
Ingredient and guide requests: how the queue works
Requests are logged against the ingredient or product category they name. When the same name gathers enough requests — or when a regulator's move makes it urgent — it becomes the next explainer or guide researched. The format that helps most is short and specific: the ingredient's label name if you have it (photographing the back of the pack beats guessing), or the product type plus the rule, such as "conditioner without silicones" or "mascara without PFAS". Requests are answered in queue order; a reply acknowledging your request is not a promise of a publication date.
What we cannot help with
We cannot answer personal medical questions, interpret a reaction, or tell you whether a product is safe for you, your child or a pregnancy — those belong with your doctor, dermatologist or midwife, and our disclaimer explains why. We also cannot take up complaints about a product you bought: retailers, and in Australia the ACCC and state consumer agencies, are the right route for refunds and product-safety reports. And we do not review products sent to us unsolicited; selections follow the published method, not the mail.
Quoting and republication
Short excerpts may be quoted with attribution and a link, as the terms of use describe — no permission request is needed for that. Full republication of an article requires written agreement first; in practice it is rarely granted, because an article separated from its sources list, its date and its corrections notes is only half the document. Educators are welcome to link students to any page here; that is what the pages are for.
Your email and privacy
Your email address is used to reply to you and for nothing else: no mailing list is built from contact emails, and addresses are never sold or shared. Our privacy policy covers the detail, including how to ask for your correspondence to be deleted.
Frequently asked questions
How quickly will I hear back?
Most messages are answered within a few business days. Corrections jump the queue because an error standing on the site matters more than a request waiting in it. WithoutWith is published from Australia, so replies may land outside your business hours.
Can I ask you to remove a product from a guide?
You can ask, and the request will be checked against the guide's stated ingredient rule. Products are removed when they stop meeting the rule — a reformulation, for instance. They are not removed, added or re-ranked for commercial reasons, whoever asks.
Do you accept guest posts or sponsored articles?
No. Everything on WithoutWith is published under the site's own editorial process and the publisher's name. Sponsored content, paid placements and link insertions are not accepted in any form.
Can you tell me if a product is safe for me?
No — and be cautious of any website that will. We can explain what is in a product and what regulators say about its ingredients; whether it suits your skin, allergy or condition is a question for your doctor or dermatologist.